How do I register?
Open registration and choose an available domain and plan. An invite is needed only where indicated. All new mailboxes start on Invited; upgrades are currently handled by support.
Why is TOTP or PGP mandatory?
It is your second factor for the account portal. TOTP generates codes in an authenticator app; with PGP you decrypt a verification code using your private key. Confirmation is required before an app password can be issued.
Which password do I use in Thunderbird?
The separate app password created in your portal. Your portal password does not work for IMAP/SMTP. One app password is shared by your devices; replacing it revokes the previous one.
Where is webmail?
Select Open webmail in your account portal. Access depends on your group's webmail and IMAP permissions, not its name. Then enter your email address and app password in Roundcube. Direct access without a portal pass is blocked.
How long does a session last?
The portal session lasts one hour from sign-in. Webmail access lasts 12 hours after opening it; the portal timing out does not close it. Explicitly signing out of the portal revokes the webmail access it issued.
How do I upgrade?
Contact support with your address and desired plan. Arrange payment; a staff member will record it and apply the upgrade. Selecting a plan during registration does not grant paid features on its own.
What happens if I miss a subscription payment?
After the paid period ends, you have 30 days to renew, with notices stating the deletion date. Under the current policy, messages are then deleted and the mailbox moves to Invited. Check dates in your portal and contact support in advance if needed.
My quota is full — what should I do?
Remove unwanted messages and empty Junk and Trash: they use storage too. When full, new messages may be returned to the sender. The 80% warning does not replace checking usage in your portal.
Can I send large attachments?
An individual attachment is limited to 10 MiB; total message size is also limited. Encoding increases size. For larger files, send a link to storage of your choice.
What if I lose access?
For TOTP, use a saved recovery code. For PGP, you need your private key and its passphrase. Support can issue an encrypted code to a previously confirmed key. Removing confirmed protection requires an administrator's decision; a request alone does not guarantee recovery.
Does a donation automatically grant VIP?
No. Donations and subscription balances are accounted for separately. Arrange VIP or plan changes with support in advance.
Is forwarding or external mail collection available?
These are future plans, not available features. Do not rely on them when choosing the service.
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